ORLANDO, Fla. (Echosphere News) — Changes that Disney made to its Disability Access Service (DAS) program, which allows qualifying disabled visitors to skip long lines at its theme parks, are facing criticism. A federal lawsuit and shareholder proposal claim these new restrictions are too limiting for those with disabilities.
This legal battle highlights the ongoing struggle for Disney to cater to the needs of disabled guests while addressing instances of previous program misuse. Some fans assert that Disney's revised criteria are inappropriate and unnecessary. This isn’t right. This isn’t what Walt and Roy would have wanted, shared Shannon Bonadurer, who, despite having a legitimate disability, was denied access to the DAS program.
Disney maintains that it is dedicated to ensuring an enjoyable experience for all its guests, particularly those needing special accommodations. However, the current changes have raised significant concerns among fans and advocates for disabled rights.
What is the Disability Access Service?
The DAS program allows qualifying disabled guests to reserve spots for attractions, bypassing lengthy standby lines. Originally launched in 2013 to prevent abuse by unscrupulous tour guides, the program has expanded its reach significantly. In recent years, the percentage of guests with DAS passes reportedly surged from about 5% to 20%
In an effort to manage the system more effectively, Disney has made adjustments that now narrow eligibility primarily to guests with developmental disabilities like autism, requiring video interviews to confirm need. These changes have sparked debate, with some individuals arguing that they impose unjust limitations on who qualifies for the service.
Who qualifies now?
Due to the recent shifts, Disney's eligibility rules for the DAS program have become more restrictive, focusing mostly on individuals with developmental disabilities. Those attempting to apply must undergo evaluations with Disney staff and medical professionals. Critics have expressed frustration over the perception that Disney is determining who is 'disabled enough'.
What’s next?
A shareholder proposal presented by DAS Defenders, a group opposing the recent changes, urges Disney to conduct an independent review of its disability policies and disclose the findings. Disney has responded that it intends to oppose this proposal, citing potential misunderstandings about the reasons behind attendance fluctuations at the parks.
As the debate continues, the implications of Disney's policies and their effects on accessibility for disabled guests remain under scrutiny.
