The organisers of the Barbie Dream Fest weekend in Florida are issuing refunds to attendees after customers complained of a lacklustre event. The creators of the event promised 'unforgettable experiences', and advertised a roller rink and disco with a caption that read: 'Join us for three days of glam, nostalgia, and dream-big energy made for Barbie fans of every generation.' But ticketholders, who paid up to $450 (£340), say it was far from that. Photos of the event show a grey convention centre space with pink cardboard cut-out Barbie signs. Mattel, which owns the Barbie brand, said that full refunds would be given to everyone who purchased tickets. One attendee, Michael Gorey, who flew to the event from Ohio for a spring break trip with his daughters and wife, described his initial reaction upon entering the venue: 'Is this it? Like, did I miss something?' Complaints escalated on social media, with users stating that the event fell short of expectations, characterizing the advertised 'life-size Barbie dream house' as merely a cheap backdrop. 'There were empty halls, maybe 14 vendors, lack of things to do for all ages and especially a lack of events for our demographic,' said members of the burlesque group Hell Hotel, who had similarly high hopes for the festival. Barbie Dream Fest was created by Mischief Management, which licensed the Barbie brand from Mattel, and the company has expressed its commitment to addressing feedback from fans. A day pass to the event cost $72 for adults and $33 for children, with three-day passes costing as much as $250, but many attendees felt the experiences offered did not justify these prices.