Emergency responders, comprising 27 firefighters supported by aircraft and vehicles, were quickly dispatched to the crash site. Eyewitness videos captured the horrifying moment as the balloon exploded in flames before it descended to the ground. The pilot survived the incident and recounted his experience to investigators, revealing that a reserve gas cylinder within the gondola ignited, causing the catastrophic fire.

In a desperate attempt to save the passengers, the pilot instructed them to jump to safety. Some passengers successfully escaped the flaming balloon before it ultimately crashed back down, buoyed by lighter cargo. The investigation into the precise cause and circumstances surrounding the incident is ongoing, with authorities focusing on the balloon's equipment and safety measures.